Shining a Light on Service Excellence
ESFM team members are the quiet force behind the industries that shape our daily lives, creating clean, safe, welcoming and collaborative spaces where people can do their best work.
While their work is appreciated every day, each May we shine a spotlight on their impact, joining Compass Group USA in celebrating Services Appreciation Week.
Across the country, teams came together to recognize one another with games, treats and heartfelt shout-outs and a lot of well-deserved applause. ESFM’s leaders pitched in too, hosting celebrations, surprising teams with prizes, and honoring those who go above and beyond.
“This week is dedicated to honoring [ESFM team members’] hard work and commitment.”
As part of the celebration, ESFM President David Hogland presented six President’s Awards to individuals who consistently exceeded expectations, take pride in their work and create memorable experiences for their clients and teams every day.
Meet the winners:
- Joe Baldassano
As Office Services Manager for a life sciences client, Joe is the steady hand behind several smart efficiencies like a packaging reuse initiative that’s saved the client $194K since 2020. But what really sets him apart is his quiet leadership and readiness to step in wherever he’s needed. - Arie Freberg
An Engineering Manager supporting a life sciences client in New Haven, Arie brings expertise to support his client’s growing footprint and a heart for community. His leadership was instrumental in transforming a client space into a teaching lab that now welcomes students and local learning centers. - Marlon Gonzalez
Operations Manager at an automotive site, Marlon leads with calm confidence and a people-first mindset. Known for balancing high expectations with deep respect, he has built a culture of consistency, care, and results. - Chelsea McClellan
As Site Manager for an e-commerce client, Chelsea is constantly asking: “How can we make this better?” Her eye for improvement, paired with a practical, compassionate approach to leadership, helps her team thrive in a fast-paced environment. - Mike McGraw
A Unit Director with a healthcare technology client, Mike is the definition of collaborative leadership. He’s earned the trust of clients and colleagues alike through transparency, responsiveness, and a strong focus on team development. - Javier Sanchez
Javier oversees two medical device manufacturing sites that are routinely praised for their impeccable condition. His eye for detail, dedication to customer service, and hands-on leadership have made him a standout among both clients and coworkers.
“Facility managers are the heart of what we do.”
This year, Services Appreciation Week coincided with World FM Day. National Director of Cleaning & Hospitality Programs Kalli Folk marked the occasion with a special message honoring the everyday excellence of facility management professionals. The message was shared by the International Facility Management Association (IFMA).
“Your hard work and heart are what make our mission possible.”
Compass Group highlighted a few team members who embody ESFM’s spirit of innovation and hospitality as part of its Services Appreciation Week storytelling:
- Administrative Assistant Arlette Camejo, “a powerhouse of professionalism and precision.”
- Porter LaShanda Marshall, who has “a heart full of hospitality.”
- Janitorial Supervisor Alma Carpio, a “leader who inspires those around her.”